Smartly dressed staff, superb service and great venues – just a few of the highlights from this week’s Northampton town centre BID Mystery Shopping Awards.
At the awards ceremony, businesses were praised for their ‘outstanding customer service’ – with five getting maximum points (100%) and 23 scoring over 90%.
All retailers in the town centre to enter the awards scored above 95% for their ‘venue appearance’, ‘products and pricing’ and ‘staff image’.
The town centre’s food and drink sector did particularly well, with the average score increasing to 92.3% (up from 86.4% in December 2017).
Meet all our winners and find out what the Mystery Shoppers said about our town centre businesses HERE